Privacy statement

1. Who are we?

This privacy statement applies to the website cadeauservice.nl and the services of:

Cadeaubonnen.nl B.V.
Ambachtsweg 6
1474 HW Oosthuizen, The Netherlands
Chamber of Commerce (KvK) number: 66631696
Email address: [email protected]
Phone number: 085 208 70 26

Do you have questions about this privacy statement or about how we handle your personal data? Please contact us via [email protected].

2. Which personal data do we process?

We only process personal data that is necessary for the purposes for which we use it. Depending on how you use our website, we may process the following data:

• Name
• Address details
• Email address
• Order details
• Payment details
• Details about your contact with our customer service
• Data you provide to us yourself, for example via a form or email
• Technical data, such as IP address, browser data, device data and cookie data
• Data about your preferences, for example for newsletters

3. What do we use your personal data for?

Processing and delivering orders

When you place an order, we need personal data to be able to process, confirm, and deliver the order, and to keep you informed about it. Think of your name, email address, address details, phone number and order details.

We may share this data with parties that are needed to fulfil your order, such as payment providers, shipping partners and technical service providers. We have made appropriate agreements about security and confidentiality with parties that process personal data on our behalf.

The legal basis for this processing is the performance of the agreement with you.

Customer service and contact

If you contact us, we process the data you provide to us. This may include your name, email address, phone number, order number, gift card details, and the content of your question or complaint.

We use this data to answer your question, handle your request, and improve our service.

The legal basis for this is the performance of the agreement, our legitimate interest in helping customers well, or a legal obligation where applicable.

Newsletter and marketing

If you sign up for our newsletter, we use your email address to send you news, offers, and information about our products or services. You can unsubscribe at any time via the unsubscribe link in the newsletter.

When you are a customer of ours, we may also send you information about similar products or services. We take your privacy into account and you can always unsubscribe.

For newsletters based on sign-up, we use consent as the legal basis. For communication to existing customers about similar products or services, we may rely on our legitimate interest, to the extent this is legally permitted.

Prize draws, promotions and similar campaigns

When you take part in a prize draw, promotion or similar campaign, we process the data needed to register your participation, contact you, and run the campaign. If you win, we may need additional data to be able to send you the prize. The legal basis for this is the performance of the campaign you take part in and, where necessary, your consent.

Security and abuse prevention

We take appropriate technical and organisational measures to secure our website and systems. In case of abuse, fraud or a payment dispute, we may use the data needed to investigate and handle it. Where necessary, we share relevant data with our payment provider, IT service provider or competent authorities.

Legal obligations and administration

We process certain data because we are legally required to do so, for example for our administration, tax obligations, financial reporting, or handling legal requests.

The legal basis for this is compliance with legal obligations.

4. Cookies

We use cookies and similar techniques to make our website work properly and to analyse how our website is used. These are functional cookies and limited analytical cookies that have no or minor consequences for your privacy. No consent is required for these.

With these cookies we make sure, for example, that the website functions properly, that the shopping cart works, and that we gain insight into how our website is used, so that we can improve it.

For tracking cookies, marketing cookies or other cookies that require consent, we ask for your consent in advance.

More information about the cookies we use can be found in our cookie statement, linked at the bottom of the website in the footer.

5. Who do we share personal data with?

We only share your personal data when necessary for our services, business operations, or legal obligations. This may, for example, be with:

• Payment providers
• Shipping partners
• Hosting providers
• IT and security partners
• Customer service
• Marketing and email service providers
• Suppliers or issuers of gift cards or products
• Administrative and legal service providers
• Competent government authorities, where we are obliged to do so.

We do not sell your personal data to third parties.

When a third party processes personal data on our behalf, we enter into a data processing agreement or make other appropriate arrangements to protect your data.

6. How do we secure your personal data?

We take appropriate measures to protect personal data against loss, misuse, unauthorised access, and unwanted disclosure.

Only people who need the data for their work have access to personal data.

7. How long do we keep your personal data?

We do not keep your personal data longer than necessary for the purposes for which we collected it.

This means that we keep data for as long as needed to:

• Fulfil orders or agreements
• Be able to provide customer service
• Carry out administration
• Comply with legal obligations
• Handle disputes, complaints or fraud investigations
• Protect our rights and interests

When personal data is no longer needed, we delete it or anonymise it, unless further retention is legally required or justified.

8. Your privacy rights

You have the right to know which personal data we process about you. You can also ask us to correct, delete, or transfer your data, or to restrict its processing.

You can also object to certain types of processing. If we process your data based on consent, you can withdraw that consent at any time.

Would you like to exercise your rights? Please contact us via one of the contact details in section 1 above. We may ask you to confirm your identity.

9. Complaints

Do you have a complaint about how we handle your personal data? Please contact us first via the contact details in section 1 above. We will then try to find a solution together.

You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

10. Changes to this privacy statement

We may amend this privacy statement when our services, website, or legislation changes. The most current version is always available on our website.